zb77's Privacy Policy & Data Protection

1 Introduction & Scope of Application

zb77 ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes in detail our policies and procedures regarding your personal information — that is, the information of anyone who uses our website and services.

By accessing this website or registering an account, you will be considered to have given your consent to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy should be read as part of our Terms and Conditions, and both documents apply together.

2 Information We Collect

zb77 collects various types of information to provide and improve its services. The categories of information are described below:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for age verification purposes)
• Email address and mobile number
• Username and password (in encrypted form)

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction history — deposit and withdrawal amounts and timestamps
• Records of bonus and promotion usage

2.3 Usage Information

• Game play history and preference details
• Session duration and frequency
• Device type, operating system, and browser information
• IP address and geographic location (approximate)

2.4 Communication Information

• Messages sent to customer support and live chat records
• Complaints and feedback submitted by email
• Responses provided in surveys

3 How We Collect Information

zb77 collects your information in the following ways:

3.1 Information You Provide Directly

You provide information directly to us during account registration, identity verification, deposit and withdrawal processes, contact with customer support, and participation in promotional activities.

3.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes log data, device identifiers, and browsing behavior.

3.3 Information Received from Third Parties

We may receive limited information about you from identity verification service providers, payment processors, and fraud prevention agencies. This information is used solely to confirm your identity and ensure secure transactions.

4 Purpose of Using Information

zb77 uses your information for the following purposes:

4.1 Service Delivery & Operations

• Creating accounts and verifying identity
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Running gaming services without interruption

4.2 Security & Compliance

• Preventing fraud, manipulation, and unauthorized access
• Complying with anti-money laundering regulations
• Blocking access by minors
• Ensuring responsible gaming

4.3 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Informing decisions on new games and features

4.4 Communication

• Sending important account-related notifications
• Providing customer support assistance
• Sending promotional messages with your consent

5 Disclosure & Sharing with Third Parties

zb77 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information is shared with our selected partners for transaction processing (mobile banking providers such as bKash, Nagad, Rocket, Upay), identity verification, and technical service delivery. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.

5.2 Game Software Providers

Limited information (such as session tokens) necessary for running games on the platforms of Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game developers may be shared. This information is used solely for the purpose of providing gaming services.

5.3 Legal Obligations

Disclosure of information may be required to comply with court orders, lawful requests from government authorities, or applicable legal requirements. In such cases, we will provide only the information that is legally required.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

6 Cookies & Tracking Technologies

zb77 uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and operate core functionality.
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Used to monitor and improve platform usage. Data from these cookies is analyzed in aggregate form.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may disrupt some core functionality of the platform.

7 Data Retention & Security

7.1 Data Retention Period

zb77 retains your personal information only for as long as necessary to provide services and meet legal obligations. Even after an account is closed, it is legally required to retain certain information for a specified period under anti-money laundering and financial regulatory rules.

7.2 Security Measures

We use industry-standard security technologies to protect your information:

• SSL/TLS encryption for all data transfers
• Passwords and sensitive information stored with strong encryption
• Regular security audits and vulnerability testing
• Strict role-based access controls on data
• Automated monitoring systems to detect unusual activity

7.3 Response to a Data Breach

If a data security breach occurs, we will conduct a prompt investigation and notify the affected users and relevant authorities in accordance with applicable law.

8 Protection of Minors

zb77's services are intended solely for those aged 21 and above. We actively prevent access by minors and implement identity verification processes for this purpose.

We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

A request to parents — if your child or a family member has accessed this platform without authorization, please contact us.

9 Your Rights

zb77 recognizes the following rights regarding your personal information:

9.1 Right of Access

You may request at any time to know what information we hold about you. We will respond to this request as promptly as possible.

9.2 Right to Rectification

You may contact us to correct any incomplete or inaccurate information in your account. We are required to make such corrections where applicable.

9.3 Right to Erasure

Once the purpose of service delivery has been fulfilled and there are no legal obligations, you may request that your information be deleted. However, information necessary for managing an active account or information that must be retained by law may not be deletable.

9.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications. In such cases, we will immediately stop sending promotional messages.

9.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat. We will process your request after verifying your identity.

10 Changes to the Policy

zb77 reserves the right to change or update this Privacy Policy as needed. For any significant changes, we will:

• We will display a clear notice on the platform
• We will notify registered users via email
• We will update the "Last Updated" date on this page

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page periodically.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. The zb77 customer support team is able to assist in both Bengali and English.

For privacy-related requests, please write "Privacy Request" in the subject line of your email. After verifying your identity, we will respond to your request as quickly as possible.